RPA (Robotic Process Automation) uses software robots to simulate human operations (clicking, typing, copying, etc.) in various software interfaces according to pre-programmed rules, automating repetitive, time-consuming, and error-prone business processes and tasks.
Improve business execution efficiency
Reduce manual errors
Reduce reliance on manual labor
Automate business processes
Improve organizational performance and competitiveness
Business scenarios characterized by extensive repetition and clear rules.
After new employees join the company, the IT department needs to assist in creating various accounts, such as Active Directory accounts and email accounts. Due to the heavy workload of IT, this task can sometimes be delayed due to other tasks, impacting the new employee's experience. Manually creating a new account takes the IT department 15 minutes each time.
RPA can check emails sent to new employees requesting account activation. Based on the new employee's information, RPA automatically executes command lines or email backend management to add and activate the new user. Finally, it responds to emails notifying the relevant personnel of the completion result. The RPA operation completes in just three minutes.
Users need to submit a password reset request to the IT system administrator, wait for the administrator to send a confirmation email, and then follow the instructions to log in to the linked email address and click a link to confirm the operation. This entire process is manually completed by employees, which is time-consuming, inefficient, and unable to respond to user needs in a timely manner.
After receiving a password reset request from a user, the RPA robot automatically sends a confirmation email to the user's registered email address. After the user manually logs in and clicks a link to confirm that they are resetting their password, the RPA robot automatically logs in to the software information management backend, searches for the user's information, clicks the reset button, and then sends an email with the new password to the user, automatically logging the request. The RPA process completes in just three minutes.
Daily, due to position/personnel changes and business needs, account management (application/change/removal) requests are numerous and fragmented. Handling each request individually would reduce IT staff's productivity, while centralized processing would result in delays in processing some requests and hinder timely responses to user needs.
RPA robots immediately process account applications across various systems and platforms, log into the data management system to check for duplicates, and then execute subsequent steps based on the application type (addition, update, or removal). Once the operation is complete, the data is synchronized and the applicant is notified. The RPA process takes just three minutes.
IT operations staff must manually inspect the portal website daily, checking for anomalies in each module and webpage. Manual inspections are often impacted by other factors, making it difficult to detect and respond to issues promptly.
Using RPA to automatically monitor website content, we enable comprehensive troubleshooting and centralized management of issues and problems. Effective conditional settings provide accurate fault warnings. This helps enterprises mitigate potential IT environment risks, prevent them before they occur, reduce operational expenses, and enhance risk resilience.
In daily work, you sometimes need to send large numbers of emails in batches. 1. Send them using different email addresses; 2. Email recipients need to be grouped; 3. Email content needs to be personalized (language, content, etc.); 4. Send them at different times.
Manually doing this is labor-intensive and error-prone.
Based on the configuration file and rule definitions, the RPA robot automatically completes the email writing and sending process, including adding recipients, entering the subject, filling in the body, adding attachments, and inserting images. The results are then saved in an Excel spreadsheet.
RPA automates tasks according to pre-set program operating instructions, enabling business processes to be automated by robots.
With the use of RPA, 80% of the original financial work was done on daily transaction processing, and only 10% of the time was spent on decision-making.
RPA makes securities business processes more scientific and smooth, not only improving work efficiency and reducing costs, but also bringing the best experience to customers.
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